charges
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I would like a refund on this transaction. Paypal Transaction ID:[redacted]. I can supply a copy of the Paypal transaction if needed. I didn’t even know I still had this.
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I’m not seeing any upgrades associated with the WordPress.com user account you are posting from. This typically happens when you’ve ended up with a second WordPress.com user account and that second account is the one that owns the upgrade. You’ll need to log into THAT account in order to make any changes.
If you do not have access to that second account, here are a few options:
Account recovery overview – https://wordpress.com/support/account-recovery/
Lost password tool – https://wordpress.com/wp-login.php?action=lostpassword
Account recovery form – https://wordpress.com/wp-login.php?action=recoveryFinally, even if you do not have access to the correct account, if you have your payment information you can use our “Why was I charged?” tool. It was built for situations such as this:
Let us know if anything is unclear or you have any further questions.
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Ok. I have located my “account” it says I don’t have any sites yet so where did my money go if I don’t have a site. There are no receipts or billing charges. Help, I would like my money back
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Hi there,
To clarify, it appears that you have more than one account with us, and the charges you are referencing here are not under your @roxenedennis but instead under the other login you have with us.
Do you not recall how to log in to that account?
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