charges

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  korissasingh · Member · Jan 22, 2021 at 12:17 am

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  HI! It appears I was charged for an account but I cannot find why these charges were completed. I havent used any of wordpress accounts in over 3 years. This transaction was submitted on Dec 13th with the transaction id: [redacted by staff]. I was charged $99. I have no emails or records for the charge. I tried contacting support through the why was I charged but I got a pop up that stated this request cannot be completed. I contacted my credit card company because I had no way of figuring out this charge.

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  staff-mckluskey · Staff · Jan 22, 2021 at 9:03 am

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  Hi there!

  It seems that this was an auto-renewal for the site robesandlemons.com, does that ring a bell?

  I have disabled auto-renewal, so you won’t be charged anymore but, if you’d like to cancel it right away, you can access the correct account and manage your purchases from there. We can’t share personal details here on the public forums so, if you need help accessing the account, use the transaction ID you shared here on the account recovery form:

  https://wordpress.com/support/account-recovery/.