Charges

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  jillaball · Member · Mar 10, 2022 at 10:53 pm

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  My bank account was just charged $66. I would like to know what the charge is and if there’s anyway it’s possible to remove it.
  Thank you,
  Jill A Ball

  WP.com: Yes
  Correct account: Yes

  The blog I need help with is: (visible only to moderators and staff)

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  ericfri · Staff · Mar 10, 2022 at 11:41 pm

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  Hi Jill,

  I’ll mark this for staff to review, but here are a couple of resources you can try to see if you can figure out what happened.

  This is a “Why was I charged?” page.

  Why was I charged?

  And here is a more general page about charges and purchases.
  https://wordpress.com/support/manage-purchases/

  Cheers,
  Eric

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  staff-ozmodiar · Staff · Mar 11, 2022 at 4:02 am

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  I’m not seeing any upgrades associated with the WordPress.com user account you are posting from. This typically happens when you’ve ended up with a second WordPress.com user account and that second account is the one that owns the upgrade. You’ll need to log into THAT account in order to make any changes.

  If you do not have access to that second account, here are a few options:

  Account recovery overview – https://wordpress.com/support/account-recovery/
  Lost password tool – https://wordpress.com/wp-login.php?action=lostpassword
  Account recovery form – https://wordpress.com/wp-login.php?action=recovery

  Finally, even if you do not have access to the correct account, if you have your payment information you can use our “Why was I charged?” tool. It was built for situations such as this:

  Why was I charged?

  Let us know if anything is unclear or you have any further questions.