Charges for fonain
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Dear sir or madam,
I was recently billed $18 on receipt no 19003478. I did not authorize this charge and further I have tried to stop it using the manage my account but there was no charges on my billing or any way to cancel the fees. Now I see the charge went thru when I did not want yo renew. Please reverse the fees and refund my account immediately. I do not want to pay for the renewal. Thank you. If you need to contact me call me at 408-426-1616
The blog I need help with is: (visible only to logged in users)
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That is the exact value of a domain mapping upgrade renewal.
Automattic Inc. https://automattic.com/ owns WordPress.com and other products like Akismet and VaultPress, etc. so this could be a charge related to one of them. It’s important to know that each charge is sent to the registered email address for each username account so if you have more than one username account that could be confusing you. If you have a wordpress.org account and a wordpress.com account that could be confusing you.
Are you referring to a specific website? If so then what is the exact URL starting with http:// of the site you refer to please?
To address any and all billing issues like this one we can click https://wpchrg.wordpress.com/ and we can also use this form (which works even when the main contact form is closed): http://en.support.wordpress.com/contact/?whywasi=charged
I will type modlook into the sidebar tags on this thread for a Staff follow-up. How do I get a Moderator/Staff reply for my question? https://en.support.wordpress.com/getting-help-in-the-forums/#how-do-i-get-a-moderatorstaff-reply-for-my-question Please subscribe to this thread so you are notified when they respond and be patient while waiting. To subscribe look in the sidebar of this thread, find the subscribe to topics link and click it.
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WordPress.com provides a 30-day refund on all upgrades except Domain Registrations, Domain Renewals, and Guided Transfers. The refund period for Domain Registrations and Renewals is 48 hours.
Note: It takes 1 – 2 weeks for the refund to be received.
You have to be logged in as Admin http://en.support.wordpress.com/user-roles/#administrator under the exact same username account that registered the blog to access the blog’s dashboard, cancel any upgrades, claim a refund for any qualified upgrades, and disable auto-renew. Dashboard > Store > My Upgrades. You can also disable auto-renew there. http://en.support.wordpress.com/my-upgrades/#canceling-upgrades
If you need further help the provide what follows please:
What is the domain URL?
What is the underlying .wordpress.com URL?
Exactly which username account registered the underlying .wordpress.com blog and purchased the upgrade for it? -
@gracesrealestatesteals we don’t see any charges on this account, but if you’ll tell us the domain we can look it up and try to get in touch via the address on file.
Or go to wpchrg.com and enter details so we can look you up that way. The account you’re logged in with right now does not have any payments associated with it. Thanks!
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