Charges in our Bank Account

• 

  shekarym123 · Member · Jun 10, 2021 at 8:04 am

  • Copy link
  • Add topic to favorites

  Hi, There was a transaction of Rs 9600 from our company account on 17/4/2021, we did not subscribe for wordpress. Can you please have a look at this transaction and let me know the details of usage and under whose name this is active.

  [redacted by staff]

• 

  staartmees · Member · Jun 10, 2021 at 9:19 am

  • Copy link

  You can check that charge yourself at https://wpchrg.wordpress.com/

• 

  staff-mckluskey · Staff · Jun 10, 2021 at 11:44 am

  • Copy link

  Hi there!

  The charge you mentioned is the auto-renewal for plan Business on site iotreadyco.wordpress.com. If you need help accessing the correct account to manage your subscriptions, please check out this page and fill out the Account Recovery form:

  https://wordpress.com/support/account-recovery/.

  From the link that @staartmees shared above, you’ll also be able to contact our billing support directly.

  Please do not post sensitive information here on the public forums – I have redacted your post to remove the transaction info.