Charges incurred on a cancelled account
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Good day,
On March 8, I cancelled my WordPress personal account for which I was charged $2.99 per month for the year. I upgraded to premium but quickly realized that I would not receive the features I needed, so I cancelled the account. My account said that I would receive a $50 refund, but I was just charged $90 yesterday for the premium account. Can I please have the full amount refunded as I no longer have any paid accounts associated with this username?
Thank you!
Graeme
The blog I need help with is: (visible only to logged in users)
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1. What is the domain URL?
2. What is the underlying .wordpress.com URL?
3. Exactly which username account registered the underlying .wordpress.com blog and purchased the upgrade for it?
4. When was the upgrade purchased?
5. When did the refund request and upgrade cancellation, or the domain expiration take place?I will type modlook into the sidebar tags on this thread for a Staff follow-up. How do I get a Moderator/Staff reply for my question? https://en.support.wordpress.com/getting-help-in-the-forums/#how-do-i-get-a-moderatorstaff-reply-for-my-question Also subscribe to this thread so you are notified when they respond and be patient while waiting. To subscribe look in the sidebar of this thread, find the subscribe to topics link and click it.
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1. It’s not longer active -> http://www.checkedaccounting.com
2. checkedaccounting.wordpress.com
3. This username was used.
4. Upgrade was purchased March 7.
5. Cancellation was made March 8. Domain has not expired but is not actively being hosted anywhere. -
Hi @gdergousoff, I can see you had few refunds due and was able to push those through for you. Please allow several business days for them to appear on your account.
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