Charging

  • Unknown's avatar
    antondudnik · Member ·

    In the middle of August I was charged for using a domain name. At the same day I cancelled it, because I was not going to use my web site any more. But the costs were not refunded till today.

    The blog I need help with is: (visible only to logged in users)

  • Unknown's avatar
    timethief · Member ·

    Yes and …?

    Refunds have time limits. WordPress.com provides a 30-day refund on all upgrades except Domain Registrations, Domain Renewals, and Guided Transfers. The refund period for Domain Registrations and Renewals is 48 hours.

    Note: It takes 1 – 2 weeks for the refund to be received.

    You have to be logged in as Admin http://en.support.wordpress.com/user-roles/#administrator under the exact same username account that registered the blog to access the blog’s dashboard, cancel any upgrades, claim a refund for any qualified upgrades, and disable auto-renew. Dashboard > Store > My Upgrades. You can also disable auto-renew there. http://en.support.wordpress.com/my-upgrades/#canceling-upgrades

  • Unknown's avatar
    antondudnik · Member ·

    Thank you for quickly reply!

    The problem is, that i didn’t receive the refund.

  • Unknown's avatar
    timethief · Member ·

    But the costs were not refunded till today.

    The problem is, that i didn’t receive the refund.

    We need details please.
    1. What is the domain URL?
    2. What is the underlying .wordpress.com URL?
    3. Exactly which username account registered the underlying .wordpress.com blog and purchased the upgrade for it?
    4. When was the upgrade purchased?
    5. When did the refund request and upgrade cancellation take place?

    I will type modlook into the sidebar tags on this thread for a Staff follow-up. How do I get a Moderator/Staff reply for my question? https://en.support.wordpress.com/getting-help-in-the-forums/#how-do-i-get-a-moderatorstaff-reply-for-my-question Please subscribe to this thread so you are notified when they respond and be patient while waiting. To subscribe look in the sidebar of this thread, find the subscribe to topics link and click it.

  • staff-doublebassd · Staff ·

    Hey there,

    Not a problem! I have canceled your subscription for Domain Mapping and refunded the charges back to you. It can take between 7-10 business days for the refund to reflect on your bank statement. Sorry for that delay.

    Please let me know if you have any other questions.

    Take care,

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