Chat

• 

  khloradmin · Member · Mar 30, 2017 at 12:45 am

  • Copy link
  • Add topic to favorites

  How do I enter the live chat?

  The blog I need help with is: (visible only to logged in users)

• 

  timethief · Member · Mar 30, 2017 at 2:36 am

  • Copy link

  re: Getting WordPress.com Support

  If you wish to contact Staff on any matter rather than posting details into a support thread like this one, and tagging a support thread with modlook please read on.

  How do I get a Moderator/Staff reply for my question? https://en.support.wordpress.com/getting-help-in-the-forums/#how-do-i-get-a-moderatorstaff-reply-for-my-question

  All support docs are at https://en.support.wordpress.com/, and that link is found on every page in this site, and on the bottom of every Admin page on every blog hosted here, and and at the bottom of every support forum thread and page.

  Go to https://en.support.wordpress.com/ and type in Getting WordPress.com Support into the search box and click https://en.support.wordpress.com/?s=Getting+WordPress.com+Support+

  Results: Getting WordPress.com Support https://en.support.wordpress.com/help-support-options/

  There is no phone support. Those who have a paid upgrade for a wordpress.COM site can use the “Contact Support” form, http://support.wordpress.com/contact/

  The best WordPress.COM contact form to use now for Staff assistance is:
  http://wordpress.com/help/contact

  Live chat will be available there only if we have Happiness Engineers available to chat. When they are not available using that link results in posting to this peer support forum. https://en.support.wordpress.com/live-chat/

  re: direct email support
  Also note, that you can email WordPress.COM Staff at:
  help@wordpress.com

• 

  timethief · Member · Mar 30, 2017 at 2:37 am

  • Copy link

  Maybe I can help you to get started.

  Every theme has a detailed theme description page and this one is at https://wordpress.com/theme/lodestar and that’s where set up instructions for it and the live demo site link is found.

  All support docs are at https://en.support.wordpress.com/ where we have a search box.

  Please see these support docs:
  Get started https://en.support.wordpress.com/start/
  Quick Start https://en.support.wordpress.com/video-quick-start/
  Tutorials https://en.support.wordpress.com/tutorials/

  Set Up Your Blog in Five Steps
  https://en.support.wordpress.com/five-step-blog-setup/
  Build Your Website in Five Steps
  https://en.support.wordpress.com/five-step-website-setup/