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I have, question for another our blog, centerofsilk.wordpress.com
We are unable to reset password and get the new one on email (email visible only to moderators and staff)WP.com: Yes
Jetpack: No
Correct account: YesThe blog I need help with is: (visible only to logged in users)
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Hi there!
After reviewing your account, it seems that you’re not listed as a member or owner of this site. As a result, our ability to assist you may be limited. However, I’m here to offer some guidance to steer you in the right direction.
It appears that the user associated with this account has blocked all emails from WordPress.com. This is why they’re unable to reset their password through the usual self-service method. To resolve this issue, they will need to reach out directly to passwordhelp@wordpress.com from that email address. Our support team will be able to assist them in regaining access to their account.
Once access is restored, they should update their Subscription preferences to ensure they receive important notifications. They can do this by unchecking the “Pause Email” option in their settings, accessible here: https://wordpress.com/me/notifications/subscriptions
I hope this clears things up! Let me know if you have any further questions.
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