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  willccmbpros · Member · Jul 23, 2023 at 8:58 pm

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  website not working

  WP.com: Yes
  Jetpack: Yes
  Correct account: Yes

  The blog I need help with is: (visible only to logged in users)

• 

  saadahsan · Member · Jul 24, 2023 at 1:30 am

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  Hi there,

  As a WordPress.com volunteer, I apologize for the issues you’re encountering with your website. As much as I’d like to help, I regret to inform you that our support services are exclusively available for websites hosted on WordPress.com. Since your site is hosted elsewhere, we are unable to provide direct assistance in resolving the current problem.

  To better understand the differences between WordPress.com and WordPress.org, I recommend visiting this informative link:

  

  WordPress.com vs. WordPress.org

  in WordPress.com Support

  5 min read

  WordPress powers millions of websites, from bloggers and small businesses to massive news sites and companies. This guide will help you to understand the difference between WordPress.com and WordPress.org, and which might be the best fit for your website. Overview of Differences The same WordPress software powers both WordPress.com and WordPress.org sites. One of the main differences is ho

  While we understand that your website is not hosted on WordPress.com, I’d like to take this opportunity to introduce you to the benefits of our hosting service. With WordPress.com, you gain access to reliable and secure hosting, automatic updates, and a wide range of plugins and themes to enhance your website’s functionality and design.

  Given your current hosting arrangement, I kindly suggest seeking assistance from the WordPress.org community forum. Their members are well-versed in troubleshooting and can offer valuable insights and solutions tailored to your specific hosting environment. You can access the WordPress.org forum via this link: https://wordpress.org/support/forum/how-to-and-troubleshooting/.

  Thank you for your understanding, and should you ever decide to explore WordPress.com hosting in the future, we’d be more than happy to assist you with a smooth migration and provide ongoing support for your website. If you have any other questions, please feel free to ask.