Chat Support

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  asheilamei · Member · Aug 24, 2016 at 4:29 am

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  Hi guys, may I know how I can access chat support? I’m supposed to have a Premium account which means I have email and chat support. I really need to chat with a happiness engineer.

  The blog I need help with is: (visible only to logged in users)

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  heliodore · Member · Aug 24, 2016 at 6:32 am

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  Hi,

  If you have a paid upgrade, please use the “Contact Support” form.
  If there are Happiness engineers available, you’ll be able to chat with them live. Otherwise you can submit the form and they’ll follow up by email.

  Happy blogging!

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  asheilamei · Member · Aug 24, 2016 at 8:07 am

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  Hi Heliodore,

  Thank you. Yes, we have a Premium upgrade. But we can’t seem to have a live chat with them.

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  heliodore · Member · Aug 24, 2016 at 8:17 am

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  As you can see here, Live Chat Support is available between 7am and 7pm US EST.

  If you truly want to chat with them, please just wait a little longer.

  Otherwise, submit the form and they’ll follow up by email.

  Please let me know if you need any further assistance.

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  heliodore · Member · Aug 24, 2016 at 8:31 am

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  Just an idea, can you please try to use another browser?