Chat Support greyed out

  • Unknown's avatar
    sherryewing · Member ·

    I upgraded my plan to Creator so I would have 24/7 chat support, but now the option has been greyed out for going on a week. Is anyone else having an issue with chat support and when will this be fixed?

    The blog I need help with is: (visible only to logged in users)

  • staff-arihere · Staff ·

    Hi there!

    If all our Happiness Engineers are busy or unavailable, your message will be sent to email support and our team will respond as soon as possible. On rare occasions, Live Chat support is also subject to closure or limited hours during our company meetings and major holidays.

    I see our team has replied to your email with some next steps on your original request, as well! Thanks so much for reaching out; they’ll take things from here.

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