check out e-mails are not sent out

• 

  retreatddg · Member · Jul 19, 2022 at 6:06 am

  • Copy link
  • Add topic to favorites

  Hello,

  Since last Tuesday (when site was updated to wordpress 6.0.1.)

  our checkout form on our site has stopped working. So no e-mails/booking confirmation mails are being sent out. (all worked perfectly, clients received a copy of booking and we received a copy of new booking)

  Since Tuesday, it has stopped delivering. We have tried changing original admin email and nothing. We tried booking ourselves on the site with many different addresses and no e-mails are being received.

  Through admin, we have tried to re-send copy of booking, nothing.

  Any thoughts what could be causing? is there a plugin that needs updating/installing? or has the new updated version to 6.01.1. messed up with settings?

  any thougths how to fix it? as very worrying for both us and our clients.

  The blog I need help with is: (visible only to logged in users)

• 

  shwetharmaiya · Member · Jul 19, 2022 at 6:25 am

  • Copy link

  Hi,

  Your hosting provider is godaddy. So you are using wordpress.org software.

  There’s a difference in wordpress.com and wordpress.org.
  https://wordpress.com/support/com-vs-org/

  So you should head over to wordpress.org forums.
  https://wordpress.org/support/forums/

  Regards
  Shwetha