Check Primary Site's Jetpack connection after domain of website expired

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  mymedicalwall123 · Member · Jun 8, 2019 at 11:28 am

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  Hello,

  My domain that i purchased from GoDaddy ‘mymedicalwall.com’ and used to build my website with wordpress expired. Now when i try to open my website/wp-admin i get “Please check your Primary Site’s Jetpack connection”.
  How can i have my website back and replace the expired domain with a new one i purchased from GoDaddy again?

  Thank you

  The blog I need help with is: (visible only to logged in users)

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  gemmacevans · Member · Jun 10, 2019 at 10:08 am

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  Hi mymedicalwall123,

  How can i have my website back and replace the expired domain with a new one i purchased from GoDaddy again?

  Please try deactivating and deleting the Jetpack plugin (to remove any old settings). Then reinstall, reactive and reconnect to WordPress.com. If you need any further help afterwards, the Jetpack support team will be the best people to contact:

  Contact Support

  Since http://www.mymedicalwall.com is no longer loading, I’ve disconnected the site from your WordPress.com account.

  Thanks!

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  mymedicalwall123 · Member · Jun 11, 2019 at 5:52 pm

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  Does it mean that i lost my website, posts and everything else?

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  mymedicalwall123 · Member · Jun 11, 2019 at 5:58 pm

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  Trying to deactivate and uninstall the Jetpack plugin, i was following these instructions https://en.support.wordpress.com/disconnect-jetpack-sites/ but when i go to “My site” i see no sites… How can i do it?

  I simply want to get back my site with designs, posts and simply replace the expired domain with a new one…Is this possible?

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  supernovia · Staff · Jun 11, 2019 at 7:41 pm

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  Hi, just to clarify, these forums are for the free sites using our managed hosting service. Our service can be quite different from what you have as your own WordPress installation at another host.

  I simply want to get back my site with designs, posts and simply replace the expired domain with a new one…Is this possible?

  Are you able to access wp-admin at all right now? If not, can you check in with GoDaddy support, or with the correct forum for self-hosted sites?
  https://wordpress.org/support/forums/

  While we can help with Jetpack and our WordPress.com interface, if your site is currently inaccessible, we can’t help with that, because it isn’t hosted here. I’d recommend asking your host/developer for help with these options:
  https://codex.wordpress.org/Changing_The_Site_URL

  Once you’ve regained access, we can help with Jetpack, or you can post here for help:
  https://wordpress.org/support/plugin/jetpack

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  themagicrobot · Member · Jun 11, 2019 at 7:56 pm

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  mymedicalwall.com is available*

  You can purchase that domain again if you wish. If your content was at GoDaddy rather than here at WordPress.com and you didn’t take a backup then it will be lost. Perhaps you could copy/paste something from the Wayback Machine: https://web.archive.org/web/20180824134804/http://www.mymedicalwall.com/

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  supernovia · Staff · Jun 11, 2019 at 8:05 pm

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  Thanks themagicrobot. :)