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  victormoniz · Member · Aug 23, 2018 at 2:34 pm

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  when i receive the customers payment it didnt have the amount for the shipping
  which stated on the invoice but Paypal only got the rest. Does anybody know how to fix this?

  The blog I need help with is: (visible only to logged in users)

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  staff-zara · Staff · Aug 24, 2018 at 3:16 am

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  Hello there,

  It seems like your site is not hosted on WordPress.com but a self-hosted site using the open source WordPress software.

  Name servers:
  ns47.domaincontrol.com
  ns48.domaincontrol.com

  Since your site is a self-hosted site, and if you have a paid WooCommerce extension, you can open a ticket here: https://woocommerce.com/my-account/create-a-ticket/.

  If you don’t have a paid WooCommerce extension (meaning you’re using the free version of WooCommerce), you can post in the WordPress.org WooCommerce forum: https://wordpress.org/support/plugin/woocommerce

  Please be informed that the staff and members of this forum could only help you out with support topics related to WordPress.com sites but not self-hosted WordPress sites as they’re separate entities and independent from each other.

  See the differences between WordPress.com and self-hosted WordPress here:

  WordPress.com vs. WordPress.org

  For future self-hosted WordPress issues, you’re recommended to post your questions at the WordPress.org forum and seek help from the experts and volunteer members there. You may need to register an account if you don’t already have one.

  https://wordpress.org/support/

  Hope your issue gets fixed soon!