Checkout button not working on shop page

  • Unknown's avatar
    renude2020 · Member ·

    Hello,

    Our ‘Checkout/Add to cart’ button isn’t working for one of the products listed on our shop page (we have a Buy Once and Subscription product listed on there). Specifically, the Buy Once option isn’t working. We checked the settings for this product, and everything is in stock and public. We checked the Divi settings, and the button is set to link to this product.

    But when we click the button, no action happens. What’s the issue here?

    Unfortunately these are private pages only accessible to wholesale accounts, but our website is wholesale.drinkrenude.com

  • kokkieh · Staff ·

    Hi there,

    Your site is not hosted on WordPress.com, but using the open source WordPress.org software at another hosting provider.

    Please contact support for the ecommerce plugin and/or Divi theme you’re using directly for help with this.

    For general help with the version of WordPress you’re using, you can ask the WordPress.org community over at https://wordpress.org/support/forums/

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