Checkout issue

• 

  jakegaffah · Member · Jan 28, 2023 at 4:00 pm

  • Copy link
  • Add topic to favorites

  Hello,

  I’m having a problem with the checkout page of my site. An error code appears on the page.

  At first a message appears saying ‘you can’t add another membership to your cart’

  Then that disapears and this message displays:

  On Chrome and IE: Unexpected token ‘<‘, “

  On firefox it states: JSON.parse: unexpected character at line 1 column 1 of the JSON data

  The user is then unable to checkout.

  If i quickly click view cart while the first message appears and remove the membership and return to the checkout page it allows me to checkout with no error messages.

  I’m fairly new to this stuff so if anyone would have any idea on how to fix this that would be a huge help. Thanks

  The blog I need help with is: (visible only to logged in users)

• 

  helper-heroponriki · Member · Jan 28, 2023 at 7:41 pm

  • Copy link

  Hi there!

  It looks like we’re already helping you with this via live chat and email, so we’ll continue helping you there.

  In the future, since you have a Business plan, you have access to priority email and live chat support. You can access this priority support from your account page, where you can get help more quickly than by posting in the free public support forums.

  https://wordpress.com/help/contact

  I hope that helps!