Checkout not working!

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  sasskate · Member · Oct 20, 2015 at 10:48 am

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  Hey,

  I’m trying to purchase a domain name and it’s all good until I get to the checkout and it just gets stuck on the loading page and won’t continue. I’ve tried logging in and out and restarting my computer.

  Thanks,

  Kate

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  fstat · Staff · Oct 20, 2015 at 10:56 am

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  Clear your web browser’s cache and the WordPress.com cookies.
  https://en.support.wordpress.com/browser-issues/

  Also, check that you are using the latest version of your browser.
  http://www.whatbrowser.org/intl/en/

  You can also try a different browser.

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  sasskate · Member · Oct 20, 2015 at 11:26 am

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  Hey fstat,

  I tried doing both of the things you suggested but no luck… I’m going to contact wordpress tomorrow about it, maybe it’s something on their end.

  Thank you!

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  fstat · Staff · Oct 20, 2015 at 11:35 am

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  You’re welcome.

  You can also try and purchase the domain from a different computer, just in case there’s something wrong with yours.

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  sasskate · Member · Oct 20, 2015 at 11:48 am

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  I did it on my partners computer and it worked! yay! thank you for your help :)

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  fstat · Staff · Oct 20, 2015 at 1:05 pm

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  Glad I could help. You should service your computer