CHECKOUT NOT WORKING

  • Unknown's avatar
    stimula4me · Member ·

    For some reason my checkout on the website is not functioning! I would press checkout and you would see the paypal page pop out only to disappear. Any ideas why this is happening? On the mobile platform you do not see the paypal logo however on the desktop you see the paypal logo. Once paypal logo is pressed it flashes and disappears. Any help would be very grateful!

    WP.com: Yes
    Jetpack: Yes
    Correct account: Yes

    The blog I need help with is: (visible only to logged in users)

  • staff-doublebassd · Staff ·

    Hi there,

    I checked your site, and although it is connected to WordPress.com via Jetpack, it uses the open-source WordPress.org software.

    If you have WooCommerce installed on a WordPress.com Business Plan or have a paid WooCommerce extension on a self-hosted site, you can open a ticket while logged into your account at:

    https://woocommerce.com/my-account/create-a-ticket/

    But, if your site is self-hosted and built using the WordPress.org open software, you’ll need to seek assistance from their forums which can be found at:

    https://wordpress.org/support/plugin/woocommerce

    These forums provide support for WordPress.com-hosted sites. If you want to know the difference between the two, you can find more information in this document:

    WordPress.com vs. WordPress.org

    Thanks,

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