Chrome & Ask for Feedback Feature

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  starrygirl1 · Member · May 17, 2011 at 7:08 pm

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  Is there a known issue with Chrome and the “Ask for Feedback” feature? I sent a draft post to a friend and he was unable to return it. He had to email it to me separately. There were two feedback links in the email that he received.

  This is the comment he sent me:

  “Used both links; both opened up the same window. Hit “Send Feedback;” browser wouldn’t process the instruction.”

  I sent it using Chrome as well.

  Appreciate any help. Thank you.

  asocialmediaenthusiast.wordpress.com

  The blog I need help with is: (visible only to logged in users)

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  staff-blorbo · Staff · May 17, 2011 at 7:35 pm

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  The browser that you sent it with wouldn’t affect your friend’s ability to send it back.

  Do you know what browser your friend was using?

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  starrygirl1 · Member · May 17, 2011 at 7:41 pm

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  He was also using Chrome. I must have accidentally deleted that sentence. Sorry.

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  staff-blorbo · Staff · May 17, 2011 at 8:15 pm

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  Unfortunately, I was unable to duplicate this, both sending and receiving from Chrome.

  It’s possible that there could be a conflict with an add-on, or something in the cache.

  Would you mind trying again with both of you in an Incognito window (from the File menu)? This will effectively short off cache, cookies, and all add-ons.

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  starrygirl1 · Member · May 17, 2011 at 8:18 pm

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  Will do. I’ll get back to you with results. Thanks so much for the help.

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  staff-blorbo · Staff · May 17, 2011 at 8:25 pm

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  You’re welcome!

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  starrygirl1 · Member · May 17, 2011 at 8:45 pm

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  Ok. Still doesn’t work. His comments:

  “Still wouldn’t work, even in an “Incognito” window. Browser wouldn’t process when clicking on, “Send Feedback.” Screenshot attached for illustration. I must be doing something wrong.”

  I have the screen shot, how can I provide it to you?

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  starrygirl1 · Member · May 17, 2011 at 9:02 pm

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  Here is the screenshot : http://yfrog.com/h864714967j

  Hope this helps. Thanks again.

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  staff-blorbo · Staff · May 17, 2011 at 9:16 pm

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  The screenshot looks fine, though I wonder if the custom Chrome theme has anything to do with it.

  I doubt it, but you never know.

  Would you folks mind testing in Firefox too, just so that we’re absolutely sure that this is a Chrome thing?

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  starrygirl1 · Member · May 17, 2011 at 10:48 pm

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  I have sent him a new Feedback request in Firefox. I’ll let you know how it goes.

  This is the first time I’ve used this feature (figures, eh?) and had no idea this would happen. Seriously, I really appreciate your help.

  Cheers.

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  starrygirl1 · Member · May 18, 2011 at 4:58 pm

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  Well, Firefox (used by both of us) didn’t work. Here are his comments & screenshot. I give up!

  “Clicked on “Send Feedback,” and… nothing. Browser won’t recognize the command.”

  http://yfrog.com/gykd3bzj

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  staff-blorbo · Staff · May 18, 2011 at 6:33 pm

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  Argh, I still can’t reproduce it even with Firefox.

  Please contact us via http://en.support.wordpress.com/contact/ and select a private request (if the option presents itself).

  We’ll work on sending feedbacks to each other and see if we can narrow down the cause.

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  starrygirl1 · Member · May 18, 2011 at 7:15 pm

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  I’m so sorry that this is an issue that has stumped us all :)

  Will contact you as requested. I appreciate your patience and support.

  Thanks again.

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  staff-blorbo · Staff · May 18, 2011 at 7:20 pm

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  You’re welcome!

  I just replied, so we’ll hopefully finish this up via email. :)