Clarification on Missing Payment Method

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  felixfelicitated · Member · Nov 12, 2024 at 8:05 pm

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  I am following up on this conversation as it is locked. https://wordpress.com/forums/topic/request-to-switch-to-3-year-personal-plan-with-domain-retention/#post-4063108

  I just reviewed the link [https://wordpress.com/me/purchases], but I noticed something odd—there’s no payment method saved for the second plan. When I initially purchased the first plan and domain, I selected and saved a payment method for automatic renewal.

  Could you clarify why this didn’t carry over to the second one?

  Thank you in advance.

  The blog I need help with is: (visible only to logged in users)

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  felixfelicitated · Member · Nov 12, 2024 at 8:10 pm

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  Apologies for not attaching the screenshot before. Here it is.

  

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  ngfangkiang · Member · Nov 13, 2024 at 6:22 am

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  Hi, could you try clicking the button here? After clicking it, you should be able to add a payment method.

  

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  staff-kate · Staff · Nov 19, 2024 at 8:36 pm

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  I see we connected over direct communication with our Happiness Engineers, so I’ll mark this topic solved so we can continue the conversation there.