Classic Visual editor is displaying only text (like the text view)

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  cusiger · Member · Sep 3, 2019 at 5:31 pm

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  I can no longer see the visual editor view (I am in Classic and not Gutenberg). This is some kind of bug that’s making it very difficult for me to do my job updating the web pages for the company I work for. Help please. Thanks

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  supernovia · Staff · Sep 3, 2019 at 7:39 pm

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  Hi @cusiger, could you send a link to the site you’re having trouble with? I wasn’t able to see it on this account.

  Noting too, these forums are for the sites hosted and managed here at WordPress.com. If you need help with an individual WordPress installation you’re running with another host, you’ll want to use the correct forums at https://wordpress.org/support/forums/

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  cusiger · Member · Sep 4, 2019 at 11:09 am

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  Hi @supernovia – I wish I knew if we are hosted with you or not. Anyway, here’s the link. A teammate (using a mac) can see the pages properly. It seems to just be a problem with me. I’m on Windows. It doesn’t matter if I’m using Chrome or Firefox, I’ve cleared cache, rebooted, refreshed and nothing seems to fix my Classic view. All I see are big blocks of text in both the Text tab and the Visual tab. Thanks

  https://www.epiphan.com/products/pearl-2/resources/

  P.S. I’ve tried editing the FAQ tab and/or the Documents tab and both display this problem. Thanks for your help. Just let me know if I need to post this to a different forum.

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  fstat · Staff · Sep 4, 2019 at 11:17 am

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  Hi there,

  Looks like you’re in the wrong forum. Your site is using the open-source WordPress.org software and you need to seek help at these forums:

  https://wordpress.org/support/forums/

  These forums are for WordPress.com hosted sites only. If you want to know more about the differences between WordPress.com and WordPress.org you can read this document:

  WordPress.com vs. WordPress.org

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  cusiger · Member · Sep 4, 2019 at 11:23 am

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  on thanks.

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  cusiger · Member · Sep 4, 2019 at 11:27 am

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  sorry to sound like such a newbie – but when I go to that WordPress.org support link, my normal WP login doesn’t work (as opposed to here). Is that right?

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  fstat · Staff · Sep 4, 2019 at 1:17 pm

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  Yes, that’s normal. WordPress.com and WordPress.org are different. The former is a hosting provider and the latter is the software used to build the websites.

  You’ll need to create an account to be able to post to these forums:

  https://login.wordpress.org/register