Clean reinstall – Theme crash

  • Unknown's avatar
    timscott72 · Member ·

    I was having a relatively minor problem with WooCommerce on my Hiker theme template site which couldn’t be resolved. Since there was years of junk on the server, I decided to do a clean reinstall.
    Wipe WP files
    Kill DBs
    Create new DB
    Install WP
    Upload the newest version of Hiker
    First time after going through this, I immediately clicked Activate and got this error

    Fatal error: Uncaught Error: Call to undefined function mysql_num_rows() in /home3/ma7chb0y/public_html/timscottphotography.com/wp-content/themes/hiker/option-tree/includes/ot-functions-admin.php:670 Stack trace: #0 /home3/ma7chb0y/public_html/timscottphotography.com/wp-includes/class-wp-hook.php(298): ot_default_settings(”) #1 /home3/ma7chb0y/public_html/timscottphotography.com/wp-includes/class-wp-hook.php(323): WP_Hook->apply_filters(NULL, Array) #2 /home3/ma7chb0y/public_html/timscottphotography.com/wp-includes/plugin.php(453): WP_Hook->do_action(Array) #3 /home3/ma7chb0y/public_html/timscottphotography.com/wp-admin/admin.php(154): do_action(‘admin_init’) #4 /home3/ma7chb0y/public_html/timscottphotography.com/wp-admin/customize.php(13): require_once(‘/home3/ma7chb0y…’) #5 {main} thrown in /home3/ma7chb0y/public_html/timscottphotography.com/wp-content/themes/hiker/option-tree/includes/ot-functions-admin.php on line 670

    Since activated, I could no longer go to the Admin panel so I had to repeat all those steps again.
    The next time, I did Live Preview and got the same error. So, I redownloaded the theme straight from the distributor – https://themeforest.net/item/hiker-wordpress-photography-theme/7021802
    and got the same error.

    Any ideas how to fix this?

    The blog I need help with is: (visible only to logged in users)

  • Unknown's avatar
    timethief · Member ·

    timscottphotography.com is hosted by CyrusOne
    Name Servers:
    cns321.hostgator.com
    cns322.hostgator.com

    That site is not on our WordPress.COM servers. You are posting to the wrong support forum to get support for it. Also be aware of who the web host is for your site and contact them directly for any hosting issues.

    This is wordpress.COM support. We do not provide support for local installs of wordpress.ORG software, or for wordpress.ORG software installs on paid hosting, linked to wordpress.COM accounts with the Jetpack plugin so they display on the My Sites wordpress.com account page.

    WordPress.COM and WordPress.ORG are completely separate and have different username accounts, logins, features, run different versions of some themes with the same names, and have separate support documentation and separate support forums. Read the differences here http://en.support.wordpress.com/com-vs-org/

    wordpress.org support
    The wordpress.ORG support forum is at     http://wordpress.org/support. The wordpress.ORG login link is here https://login.wordpress.org/ If you do not have an account yet then click Create an account https://login.wordpress.org/register/ and if you have lost an account password click Lost password? https://login.wordpress.org/lostpassword/
    WordPress.org support docs are at https://codex.wordpress.org/Main_Page
    See also https://apps.wordpress.org/support/ for app support.

    Jetpack support
    Some Jetpack solutions are here http://jetpack.com/support/
    Others are in the Jetpack support forum at WordPress.org
    http://wordpress.org/support/plugin/jetpack
    However, if help cannot be found at either one then they can file a Jetpack support ticket here > http://en.support.wordpress.com/contact/?jetpack=needs-service

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