Clear my cache

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  cfelsinger · Member · May 12, 2022 at 1:48 pm

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  Hi! How can I clear the cache on my website? can you help?

  WP.com: Yes
  Correct account: Yes

  The blog I need help with is: (visible only to logged in users)

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  ivanaglo · Member · May 12, 2022 at 2:20 pm

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  Hi there!

  Here’s what to do if you need to clear your WordPress.com site’s cache:
  https://wordpress.com/support/clear-your-sites-cache/#clear-your-sites-cache

  In case you want to clear your browser’s cache, you should follow the instructions provided here:
  https://wordpress.com/support/browser-issues/#clearing-your-browser-cache

  I hope this helps! :)

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  cfelsinger · Member · May 12, 2022 at 2:21 pm

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  Hi! I don’t have that option:(

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  ivanaglo · Member · May 12, 2022 at 2:33 pm

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  Sorry, now I see that your site is not hosted at WordPress.com (this is a WordPress.com support forum).

  You are using WordPress.org software and an external hosting provider.
  I suggest you visit the support forums at wordpress.org/support/

  If you are not familiar with the difference between WordPress.com and WordPress.org, please visit this link: https://en.support.wordpress.com/com-vs-org/

  Also, you can check this article for help:
  https://www.wpbeginner.com/beginners-guide/how-to-clear-your-cache-in-wordpress/

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  ivanaglo · Member · May 12, 2022 at 3:56 pm

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  Hey! I just noticed that your subdomain “blog.artscroll.com” is connected to the WordPress.com site. I got confused because the main domain isn’t.

  To clear your site’s cache, a site needs to have a Business, eCommerce, or Pro plan active.

  If your site has one of those plans active, you should contact Hapinness Engineers to help you clear the cache, as suggested here: https://wordpress.com/support/clear-your-sites-cache/#clear-your-sites-cache

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  helper-heroponriki · Member · May 12, 2022 at 7:22 pm

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  @cfelsinger – can you give us more information about what you’re trying to solve by clearing your site’s cache?

  Also, please confirm the site URL you need help with – once we have that information, we’ll be better able to advise.

  Thank you!

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  cfelsinger · Member · May 12, 2022 at 9:21 pm

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  I deleted this file from my account but the link still works

  Click to access shavuosrecipesfromartscroll.pdf

  WHy do I need to pay for a pro plan?!

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  staff-blorbo · Staff · May 12, 2022 at 9:26 pm

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  There’s no need to pay for a Pro plan for that.

  Uploaded files are cached across our data centers and, once deleted from the Media Library, are always purged from the cache automatically within 24 hours.

  We’re always happy to purge it manually for you too, if you can share the file’s URL, which I have done now. :)

  Please let us know if you need any further assistance!