Client forgott renew plan

  • Unknown's avatar
    molobarbellhood · Member ·

    Hi, unfortunately client forgot renew plan and it shut down whole website. I dont see any backup but in jetpack i see in logs there is some and i need help with renewing it to its past state because jetpack say only to ‘activate jetpack vaultpress backup now’

    WP.com: Yes
    Jetpack: No
    Correct account: Yes

    The blog I need help with is: (visible only to logged in users)

  • staff-95percentghost · Staff ·

    Hi there! Just to check, this was for barbellhood.sk ?

    Normally it should be possible to restore a backup from just before the previous plan expired, for example:
    https://wordpress.com/backup/barbellhood.sk?date=20230704

    We do have some general information about restoring a site after the plan expires here:

    WP
    Restore Your Site After the Plan Expires
    in WordPress.com Support
    3 min read
    If your site’s plugin-enabled plan expired, features like plugins and third-party themes no longer work. This guide explains how to restore your site after you upgrade back to a WordPress.com Business or Commerce plan. Seven days after a plugin-enabled plan expires, the site is reverted, removing the plugin and third-party theme functionality. We retain backups of your site for 30 days fro
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