Client unable to request refund
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My client has been having lots of problems with their premium upgrade. We have been working with WordPress Staff for virtually the entire month trying to iron out bugs, to no avail.
When my client went to request a refund, they were told that they did not have access. But when I went to check their dashboard, they were on record as having admin privileges — the same ones they’d been using (admirably) for the 30 days.
Has anyone else experienced this? I tried working with the chat module twice — again, to no avail.
I went to automattic (the spellchecker doesn’t like those two t’s, amazing) – and came across the following message:
“Please do not use our voicemail, postal mail, or contact form for billing questions, support, or complaints. They will be ignored unless you use the proper channels linked above. . . .”
. . . where, it would appear, they will also be ignored.
Famous last words from our Happiness Engineer?
“Hang in there. . .”
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The client is best served by logging in here under the relevant username account and communicating with us, rather than through and intermediary.
Provided the client is are logged in under the same username account that registered the blog and purchased the upgrades, and the time-frame for refunds is not expired, they will to be able to request a refund from your dashboard > Store > My Upgrades
WordPress.com provides a 30-day refund on all upgrades except Domain Registrations, Domain Renewals, and Guided Transfers.
http://en.support.wordpress.com/upgrades/#refunds
Note: It takes from 1 – 2 weeks for the refund to be received.To disable autorenew, provided the client must be logged in under the exact same username account that registered the blog and purchased the upgrades to also go to > Store > My Upgrades and click the “disable auto-renew” link.
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If you in fact have registered blogs under your own username accounts for clients then see the relevant support docs so you know how to transfer them to their rightful owners:
adding users http://en.support.wordpress.com/adding-users/
user roles http://en.support.wordpress.com/user-roles/
http://en.support.wordpress.com/moving-a-blog/#transferring-your-blog-to-another-wordpress-com-user-or-account -
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I can see now that if you are working with a client you need to migrate them to a dot org install. Live and learn. What a disaster.
It took me so long to get this client on board for a website, but now they’ve had this warzone experience, it’s going to be tough keeping them upbeat about the project going forward.
Based on my experiences so far, I will undoubtedly be reimbursing the client out of my own pocket. Mind you, the dot com is great for rapid prototyping, and I love jetpack. But it’s too bad WordPress cut the budget so badly when it came to Customer Service.
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The option I get is to “leave blog”, is that the one I want to go with?
Why would the client have had their admin privileges revoked? They were not able to access any admin privileges at all. Suddenly, on Friday. The last day of the 30 day trial period.
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