Clients cannot reset their forgotten passwords. No emails are being sent

• 

  keimsinvestments · Member · Dec 10, 2025 at 5:48 pm

  • Copy link
  • Add topic to favorites

  I have already troubleshooted this and confirm that no emails are being sent to spam. No emails being sent to primary. No emails being sent promotional there’s no email being sent at all. This is issue has been going on for quite a while. I asked the AI chat box and it says that the issue could be with my paid membership pro. It could be with a MailChimp that I am using, however, I’m only using the MailChimp to send out emails that I draft and that I hit the send button on. I’m not using the MailChimp to send out any other emails that I know of. Additionally, the AI says I need an domain specific email instead of the old Gmail that I have been using for my company and tech support. In the past the email had worked. I was able to send a reset password link to clients who requested. However, on my website specifically they could not click on the reset password or lost password link because it would not send the email to them.

  I just want this issue fixed. So either I can click the button in WordPress and send the link to their email or even better have them fill out the form for the Lost email and have the link sent to them automatically. Either way is not working. Please help me fix this.

• 

  philnick206 · Staff · Dec 10, 2025 at 9:18 pm

  • Copy link

  Hi there,

  It sounds like transactional emails are not able to be sent by your site at the moment, or those emails might be blocked by your hosting provider.

  Based on your profile, it doesn’t look like your site is hosted here on WordPress.com. You would need to reach out to your host to get assistance in this case, and can use our Site Profiler tool if you are unsure of who to contact: https://wordpress.com/site-profiler/

  Additionally, it might be useful to install a “mail logging” plugin on your site so that you can get visibility into all the transactional emails that your site is generating and check any error statuses, send test emails, etc. Here is one that you might try: https://wordpress.com/plugins/wp-mail-logging

• 

  keimsinvestments · Member · Dec 21, 2025 at 3:18 pm

  • Copy link

  My hosting provider is Nexus and I think that’s how you spell it. I’m not 100%. Is this a common problem with using third-party providers?