Client's Site Won't Show Featured Images

  • Unknown's avatar
    thebatonhauntedhill · Member ·

    All the featured images on my client’s site show up except on the shop page and the individual products page. Here is a link.

    They were there a few months ago; I think maybe when the Avada theme updated, they stopped showing. I have done everything I could think of including:

    • Checking that my featured images have catalog visibility of shop and search
    • Updating the Fusion core and builder as well as all WooCommerce plugins
    • Clearing cache, transients, and autoload
    • Installing Multiple Plugin theme (the featured product images showed on the shop page but then did not show on the product information page or checkout page)
    • Running two different Health Check plugins
    • Checking the console on the Dev tools in Chrome. There was only one problem listed which I will copy below.

    Here is what the console said. I am sort of new at this, so I don’t know if it is relevant to the issue I have:

    Audit usage of navigator.userAgent, navigator.appVersion, and navigator.platform

A page or script is accessing at least one of navigator.userAgent, navigator.appVersion, and navigator.platform. 

Starting in Chrome 101, the amount of information available in the User Agent string will be reduced.

To fix this issue, replace the usage of navigator.userAgent, navigator.appVersion, and navigator.platform with feature detection, progressive enhancement, or migrate to navigator.userAgentData.

Note that for performance reasons, only the first access to one of the properties is shown.

1 source

wp-polyfill.min.js:1

Learn more: User-Agent String Reduction

    I clicked on “wp-polyfill.min.js:1” so I could put the code into my PHP in the theme editor (because I think that’s what you’re supposed to do, correct me if I’m wrong). However, the code was rejected though I just copied and pasted several times. The message I received was:

    Something went wrong. Your change may not have been saved. Please try again. There is also a chance that you may need to manually fix and upload the file over FTP.

    Can someone please tell me what I’m doing wrong and point me in the right direction? Thank you in advance!

  • staff-blorbo · Staff ·

    Hi there, I’m sorry you’re having trouble with your site, but it is not a site hosted here at WordPress.com. Instead it’s using the software from WordPress.org but hosted elsewhere.

    Because WordPress.com and WordPress.org are two different entities https://wordpress.com/support/com-vs-org/ we cannot directly assist with this.

    WordPress.org has complete documentation at https://wordpress.org/support/ and support at https://wordpress.org/support/forums/

    And you can find Avada’s support at https://theme-fusion.com/support/

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