Close account

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  kuzco226 · Member · Aug 12, 2020 at 3:47 pm

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  Hi, I just want to close my account. I want to make sure of the money-back guarantee.
  Thank you.

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  supernovia · Staff · Aug 12, 2020 at 5:23 pm

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  Hi @kuzco226, I don’t see any charges on this account.

  If you have another account with charges, you’ll want to log into that account and address any charges there. And, you can find our refund policy here:

  Refund a Purchase

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  kuzco226 · Member · Aug 13, 2020 at 1:29 am

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  I see. Maybe it’s because I used Bluehost for my domain. I still don’t quite get how all this works. I’ll contact Bluehost.
  Thank you!

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  staff-mckluskey · Staff · Aug 13, 2020 at 6:39 am

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  Then you’re probably talking about a self-hosted WordPress.org site.

  To clear up any further confusion, there is WordPress.com and WordPress.org, and they are two different entities.

  We, WordPress.com, are a cloud-based platform where we manage WordPress sites, whereas WordPress.org is stand-alone software that you can download and self-host with any other hosting.

  You can find more details about WordPress.com and WordPress.org on this support page:

  https://wordpress.com/support/com-vs-org/

  I hope that helps :)

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  kuzco226 · Member · Aug 13, 2020 at 2:32 pm

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  Wow, that clears that up. I did not realize there was another WordPress site.
  I am using another host, so I will talk with them.
  Thank you!

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  staff-doublebassd · Staff · Aug 13, 2020 at 6:14 pm

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  Yes, reach out to Bluehost and they should definitely be able to assist you:

  https://www.bluehost.com/contact/

  Thanks!