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  bofranconstruction · Member · Jul 27, 2021 at 3:12 pm

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  I’m unable to loginto the account, keep getting a message ‘This account it private. Please Login.’

  Site: https://empolbuilder.wpcomstaging.com.
  WP.com: Yes
  Correct account: Yes

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  supernovia · Staff · Jul 27, 2021 at 5:10 pm

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  Hi @asia4051m, are you able to access it here?
  https://wordpress.com/stats/day/empolbuilder.wpcomstaging.com

  Also, if your intent is to close the account, we’ll need to downgrade the site so you can delete it.

  Downgrading will remove any third party themes or plugins you’ve added. You may also lose other changes and content you’ve made since adding them. Can you confirm this is fine with you? If you need anything from the site, please export the site and media first:
  https://wordpress.com/support/export/

  Please confirm with us here when you’re ready for us to downgrade. Thanks!