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jdnednnuus · Member · Aug 31, 2021 at 2:22 pm
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Good day. I never used my WordPress. I just saw that the renewal of my account was debited to my bank account with $66. Is it possible to give me a refund for this while I am not using WordPress, please. Thank you. My email address is (email visible only to moderators and staff)

I don’t have a site with WordPress.com yet
deancroyal · Staff · Aug 31, 2021 at 5:33 pm
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Hi there – Could you pass use the URL to the site that was renewed? Thanks!
jdnednnuus · Member · Aug 31, 2021 at 7:41 pm
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I don’t have a URL
supernovia · Staff · Aug 31, 2021 at 8:20 pm
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Hmm, we just need some way to find the charge, as it isn’t associated with this account.

Can you look it up using the secure form at wpchrg.com, then when you’ve found the charge, use that to reach out to billing? Or you can respond here and let us know the name of the site, and whether you recognize it.
jdnednnuus · Member · Sep 1, 2021 at 5:55 pm
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This was the reference on my bank statement: WORDPRESS SAN FRA. the amount was for $66
staff-blorbo · Staff · Sep 1, 2021 at 6:01 pm
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Ok, you can use the transaction ID you posted (the part after “WORDPRESS” and before “SAN FRA”) to recover access to the account that was charged: https://wordpress.com/support/account-recovery/#account-recovery-form

Then, once logged in under the correct account, you can cancel and refund it from https://wordpress.com/me/purchases
jdnednnuus · Member · Sep 1, 2021 at 11:38 pm
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I don’t understand how to close and ask for a refund. Can you please take me through the steps in detail?
staff-blorbo · Staff · Sep 2, 2021 at 12:07 am
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You will need access to the account which made the purchases, not the account you’re currently logged in under.

1. Log out of WordPress.com at https://wordpress.com/me

2. Follow the steps at https://wordpress.com/support/account-recovery/#account-recovery-form to recover access to the correct account, using the transaction ID you posted earlier (the part after “WORDPRESS” and before “SAN FRA”).

3. Once logged in under the correct account, visit https://wordpress.com/me/purchases to cancel and refund the charges.
jdnednnuus · Member · Sep 2, 2021 at 11:01 am
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O my goodness. I am struggling with this. I tried to log in on the other site but lost my password. I requested a new password but did not receive it on that email address.
staff-mckluskey · Staff · Sep 2, 2021 at 11:55 am
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No worries, let’s do it another way. Please send an email directly to passwordhelp@wordpress.com – include the transaction ID number you posted before.

Our Account Recovery team will get back to you from there :) Here, we cannot post any personal data, as these are public forums, so we can’t help you further with this.
jdnednnuus · Member · Sep 2, 2021 at 12:18 pm
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Thank you. Will send them the email.
tarunvijwani · Member · Sep 2, 2021 at 5:33 pm
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I’ve replied to the email ticket you submitted, so I’m closing this thread as a duplicate.

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