Close account before 14day free trisl is up

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  wilsongayle · Member · Apr 18, 2015 at 3:55 pm

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  Hi,
  I like your blog process, but am really not ready to make a committment to pay the $99 fee.
  I could not find any information about closing an acfount to avoid paying the fee after the free 14 day trial. It made it sound easy to do so when I signed up, but it isn’t!
  Please delete and or close my account. I do NOT want to have my credit card charged.
  Thank you,
  Gayle Wilson

  The blog I need help with is: (visible only to logged in users)

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  timethief · Member · Apr 18, 2015 at 4:14 pm

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  WordPress.com provides a 30-day refund on all upgrades except Domain Registrations, Domain Renewals, and Guided Transfers.

  The refund period for Domain Registrations and Renewals is 48 hours. https://en.support.wordpress.com/my-upgrades/#canceling-upgrades

  Note: It takes from 1 – 2 weeks for the refund to be received.

  Provided you are logged in under the same username account that purchased the upgrade, and you are within the allowed time frame for refunds, you can cancel and request a refund from your dashboard > Store > My Upgrades. You can also disable auto-renew there. http://en.support.wordpress.com/my-upgrades/#canceling-upgrades

  See here:
  Dashboard > Store > My Upgrades
  http://en.support.wordpress.com/my-upgrades/

  Dashboard > Store > Billing History
  http://en.support.wordpress.com/Billing-History/

  I also tagged this thread for a Staff follow-up. Please subscribe to it so you are notified when they respond. To subscribe look in the sidebar of this thread, find the subscribe to topics link and click it.

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  rachelmcr · Member · Apr 20, 2015 at 4:05 pm

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  Hi Gayle,

  I removed the free trial of the Premium plan from your site, so you won’t be charged. You’re welcome to keep using the free version of your site, if you’d like. :)

  Please let me know if I can do anything more to help with that.

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  institutbibledoc · Member · Apr 28, 2015 at 10:22 pm

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  Hi,

  Please remove the free trial I just started today.

  I did a mistake I was looking more to something like wordpress.org
  I just discovered the difference
  Please delete and or close my account. I do NOT want to have my credit card charged.
  Thank you,
  the blog to remove is
  bibledoc.wordpress.com

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  timethief · Member · Apr 28, 2015 at 10:23 pm

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  @institutbibledoc
  WordPress.com provides a 30-day refund on all upgrades except Domain Registrations, Domain Renewals, and Guided Transfers.

  The refund period for Domain Registrations and Renewals is 48 hours. https://en.support.wordpress.com/my-upgrades/#canceling-upgrades

  Note: It takes from 1 – 2 weeks for the refund to be received.

  Provided you are logged in under the same username account that purchased the upgrade, and you are within the allowed time frame for refunds, you can cancel and request a refund from your dashboard > Store > My Upgrades. You can also disable auto-renew there. http://en.support.wordpress.com/my-upgrades/#canceling-upgrades

  See here:
  Dashboard > Store > My Upgrades
  http://en.support.wordpress.com/my-upgrades/

  Dashboard > Store > Billing History
  http://en.support.wordpress.com/Billing-History/

  I also tagged this thread for a Staff follow-up. Please subscribe to it so you are notified when they respond. To subscribe look in the sidebar of this thread, find the subscribe to topics link and click it.

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  rachelmcr · Member · Apr 29, 2015 at 10:05 am

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  @institutbibledoc — I see you were able to successfully cancel your free trial. Since you cancelled the trial, you won’t be charged for that upgrade.

  If anyone needs further help with this, please contact us directly so we can help you with it and keep track of your support request separately. Thanks!