Close Account Perminantly

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  thenewyorksite · Member · Jul 24, 2018 at 9:12 pm

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  Hi! I am going through some major life changes right now and do not wish to continue having this blog. I went to my ‘Account Settings’ to select the option to ‘Close your account permanently’ and it said I still have active purchases on my account. It stated that I would need to cancel any active purchases in Manage Purchases before proceeding. I tried to cancel my active purchases, but it would not give me any options to do so. Could you please help me get that cancelled?

  Thank you!
  Hannah

  The blog I need help with is: (visible only to logged in users)

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  torres126 · Member · Jul 24, 2018 at 9:16 pm

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  Hi there, I see you’re using the “Booklet” theme, which is a paid theme. Staff are able to remove this from your account so that you can delete your site.

  I’ve tagged them, so they’ll likely respond within a few hours: https://en.support.wordpress.com/getting-help-in-the-forums/#how-do-i-get-a-moderatorstaff-reply-for-my-question

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  thesacredpath · Member · Jul 24, 2018 at 10:12 pm

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  Hi @thenewyorksite, I have removed the Premium Theme from your account, so you can not close it.

  Close Your Account