close an account

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  walterholmesnorvell · Member · Sep 18, 2018 at 12:09 am

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  I tried to update my email address and it ended up giving me another account, as best I can tell. I have had an account since 2014. But screens tell me I don’t have an account or I started my account on 8-30-18. I need to close out an account without deleting them all so I can access my one account. Please give advice.

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  fstat · Staff · Sep 18, 2018 at 2:36 pm

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  Hi there,

  Can you please let me know the email address you tried to change so I can better assist you.

  Please note that your email address will only be visible to me and other staff members.