Close my account

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  amarmo70 · Member · Sep 11, 2020 at 8:16 pm

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  I am trying to close this account and it says there is an error.

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  kokkieh · Staff · Sep 12, 2020 at 12:52 pm

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  Hi there,

  You cannot close this account because there is an active chargeback pending on this account.

  We offer a full refund on all upgrades if you contact us within 30 days, but in this you disputed the renewal charge of 25 July on your site with your bank. When you dispute a charge you are essentially accusing us of fraud, and the payment is frozen pending an investigation. Additionally, your site is locked pending payment of a chargeback fee. You can read our full policy here:

  Chargebacks & Disputes

  If you are willing to cancel the dispute with your bank we might still be able to refund you ourselves and unlock your site so you can close your account.

  Otherwise you will need to wait for our payment processor to complete their investigation, which could take eight to twelve weeks, and you will need to pay the chargeback fee to unlock your site before you can close this account.

  Please let me know if you have any questions about this.