Close my WooCommerce Account

• 

  wcctreasurer · Member · Jul 21, 2021 at 1:34 am

  • Copy link
  • Add topic to favorites

  I want to close my WooCommerce account BUT NOT DELETE my published WordPress website, which is what it says it will do. I uninstalled WooCommerce from the website. It looks like WooCommerce has stuffed up and installed a second website under the first one. Whatever is going on, I do not want anything further to do with WooCommerce.

  Site: (email visible only to moderators and staff).
  WP.com: Yes
  Correct account: Yes

• 

  deancroyal · Staff · Jul 21, 2021 at 3:37 pm

  • Copy link

  Hi there – The best thing we can do here is recommend you talk directly with the WooCommerce experts on this, because they’ll be able to dive in a little deeper, get a better understanding of what you’ve tried so far, and offer the best solution. There are two ways to reach out to them based on how you’re using WooCommerce…

  If your website is running the open source WordPress software on your own web hosting with a paid WooCommerce extension, you can open a ticket here> https://woocommerce.com/my-account/create-a-ticket/

  If your website is running the open source WordPress software and you don’t have a paid WooCommerce extension, go ahead and post in the WordPress.org WooCommerce forum: https://wordpress.org/support/plugin/woocommerce