Close site and cancel subscription

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  davepoirier · Member · Aug 2, 2021 at 1:52 pm

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  Hello,
  I have not logged onto my site in over a year. My business is closed, but I just received an order. I need to shut down my site and cancel my subscription. Can you assist?
  The problem is: When I log onto WordPress, it does not even recognize I have a site with you. It recognizes my username and password, but does not pull up my website.

  Site: http://www.allterraincoolers.com.
  WP.com: Yes
  Correct account: Unknown

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  staartmees · Member · Aug 2, 2021 at 2:03 pm

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  According to whois info, your site isn’t running on the wordpress.com platform, https://www.whois.com/whois/allterraincoolers.com.
  You must contact Bluehost as they are your hosting company.