Close this account permanently

• 

  jsml169cmt · Member · Oct 9, 2021 at 5:32 pm

  • Copy link
  • Add topic to favorites

  Close this account permanently

  WP.com: Yes
  Correct account: Yes

  The blog I need help with is: (visible only to moderators and staff)

• 

  helper-heroponriki · Member · Oct 9, 2021 at 6:16 pm

  • Copy link

  Your Business Plan for jsml169.wpcomstaging.com was renewed on October 9, 2021 since auto-renew was enabled on the plan.

  Typically, you can cancel and refund these via https://wordpress.com/me/purchases in accordance with our refund policy https://wordpress.com/support/manage-purchases/#refund-policy

  However, instead you initiated a chargeback dispute with your credit card provider: https://wordpress.com/support/payment/chargebacks/

  We can still issue a refund for this, but not while the chargeback dispute is active. Once you have canceled that dispute with your credit card provider, we’ll be happy to issue a refund.

  Not canceling the chargeback will also prevent you from closing your account as you would have incurred a $15 fee from the chargeback.

  Let us know if you have any questions.