Closed account despite payment

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  reduitblue · Member · Nov 30, 2019 at 5:07 pm

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  my site is inaccessible via the admin url because WordPress says it’s been closed, I never closed it. And this week you took £300 out of my account for an account you closed… http://www.thinkfirstcomms.com

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  fstat · Staff · Nov 30, 2019 at 5:18 pm

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  Hi there,

  That site is owned by a different account than the one you’re currently contacting us from. That account hasn’t been closed and to be able to manage your site you need to log in to it.

  If you cannot access it, please follow our Account Recovery guide:

  Recover Your Account

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  reduitblue · Member · Nov 30, 2019 at 5:33 pm

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  I can’t log into my account via the account recovery guide as it tells me that account has been closed

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  reduitblue · Member · Nov 30, 2019 at 5:38 pm

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  The payment email went to (email visible only to moderators and staff), I used those details to log in because they’re the only details that work. I don’t have a saved login with a username apparently, just that email address despite setting up an admin login and one with my business name.

  Can you tell me what email address I can log into thinkfirstcomms.com/admin with as the site owner?

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  reduitblue · Member · Nov 30, 2019 at 5:39 pm

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  I’ve already completed one of these https://wordpress.com/wp-login.php?action=recovery but had no response

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  reduitblue · Member · Nov 30, 2019 at 5:56 pm

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  When I log in with @reduitblue (email visible only to moderators and staff) which is the email address I used to purchase the site last December – there is no site. I can’t see how to post a screenshot otherwise I’d show you.

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  staartmees · Member · Nov 30, 2019 at 6:01 pm

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  According to @fstat reduitblue was not the account that purchased the site.

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  staartmees · Member · Nov 30, 2019 at 6:03 pm

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  I just checked and thinkfirst hasn’t been closed.

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  alexthinkfirst · Member · Nov 30, 2019 at 6:22 pm

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  I’ve got back in, I don’t know why it didn’t recognise the original email address (email visible only to moderators and staff) as that’s what it is now I’ve logged in. In fact I didn’t use that address I found my admin login.

  It would have been really helpful if I was contacted ahead of the money going out WordPress shouldn’t assume everyone’s in their website CMS everyday – cancer has wiped out the last 8 months of my life in terms of work – doesn’t mean I’m not interested, just not up to it. Be good to note that somewhere for others.

  thanks