Closing account

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  lesbarbara3hotmailcom · Member · Mar 6, 2019 at 10:05 am

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  I wish to close my account but when I fill in my email to close it will not allow me to click on the instruction to close account.

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  supernovia · Staff · Mar 6, 2019 at 8:11 pm

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  Hi, it looks like you just started your account and had not confirmed the email prior to trying to close it.

  Are you able to close it now, if that’s what you still want?

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  lesbarbara3hotmailcom · Member · Mar 7, 2019 at 9:51 am

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  No. I still cant close my account.
  After going to the dialogue box … confirm closing of the account and putting in my email address the box ‘cancel’ is highlighted but the box ‘close the account’ is grey and will not respond to command.
  Thank you for your help on this matter
  Barbara

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  lesbarbara3hotmailcom · Member · Mar 7, 2019 at 10:41 am

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  No. I still cant close my account.
  After going to the dialogue box … confirm closing of the account and putting in my email address the box ‘cancel’ is highlighted but the box ‘close the account’ is grey and will not respond to command.
  Thank you for your help on this matter
  Barbara

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  staff-doublebassd · Staff · Mar 7, 2019 at 4:32 pm

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  Hi there,

  Your account is confirmed. I would clear your cache and try to close the account again. Let me know if you still have trouble.

  Thanks!