closing account

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  sikhresearchinstitute · Member · Jun 2, 2020 at 4:11 pm

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  states error when i try to close account and contact support team. we would like to close our account

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  austinsangs · Member · Jun 2, 2020 at 8:30 pm

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  Hello @sikhresearchinstitute,

  Make sure that you have no active subscriptions. If you have an active WordPress.com plan or any other upgrades, you will need to cancel them before you can close your account.

  You can cancel by going to Manage Purchases linked below:
  https://wordpress.com/me/purchases

  I’m also adding a modlook tag for staff intervention. Please be patient while they respond,

  Have a great day!

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  staff-zinnia · Staff · Jun 2, 2020 at 8:39 pm

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  Hi –

  Which account are you trying to close? There’s nothing I can see preventing account closure here.