closing account (merged)

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  actsrealitycheck · Member · Oct 23, 2021 at 12:37 pm

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  I have attempted to close my account several times, but your site continues to not allow me. It says its closing, but after 10-15 minutes it doesn’t progress. I have now spent another $55 renewing my site that I don’t use cause it doesn’t work. I just want to stop having this website steal my money.

  WP.com: Yes
  Correct account: Yes

  The blog I need help with is: (visible only to logged in users)

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  storygenie5 · Member · Oct 23, 2021 at 1:25 pm

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  Hi!

  Before closing your account, you will have to delete your site.

  To delete your wordpress.com site, first start by going to settings.

  In settings, click the delete site option.

  After deleting your site, you can click the close account option and your account will be closed on your request.

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  actsrealitycheck · Member · Oct 23, 2021 at 2:26 pm

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  I’ve been trying to delete my account. I was told before I delete my account I need to delete my site. I was then told to delete my site I need to go to my site and select ‘settings’ and scroll to delete site. Only my site toolbar doesn’t have ‘settings’ it has:
  my home
  stats
  upgrades
  inbox
  jetpacks
  plug ins
  tools
  add another blog

  How do I delete my site, so I can delete my account and be done?

  WP.com: Yes
  Correct account: Yes

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  justjennifer · Member · Oct 23, 2021 at 2:36 pm

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  I have now spent another $55 renewing my site that I don’t use cause it doesn’t work.

  Hi there, Is realitycheckministry.wordpress.com the site you need help with? $55 is an amount that doesn’t quite fit any of our upgrade plans. If you need help with a a different site, please let us know the site address. Thanks.

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  justjennifer · Member · Oct 23, 2021 at 2:38 pm

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  Hi there, rather than open a new forum thread on this same topic, please return to your original thread and follow up there https://wordpress.com/forums/topic/closing-account-277/#post-3751558 Thanks.

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  actsrealitycheck · Member · Oct 23, 2021 at 2:45 pm

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  no it that is the site. I would have to double check the exact dollar amount that I was charged, so it may not have been $55 exactly.

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  justjennifer · Member · Oct 23, 2021 at 2:59 pm

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  OK, thanks for the additional information. Since you said:

  I have attempted to close my account several times, but your site continues to not allow me.

  I’ve flagged your thread for Staff assistance. Please wait for them to get back to you here.

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  supernovia · Staff · Oct 23, 2021 at 5:03 pm

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  Hi @actsrealitycheck, I’ve merged your open threads.

  Here’s what I can see on the account:

  – You had a personal plan. The cost difference is probably just due to currency conversions and what not.

  – That plan was active until October 13. I don’t see attempts to remove upgrades before that.

  – On October 13, you filed a chargeback, which automatically removed your upgrades and locked the account.

  The chargeback initiates an investigation that can take a while to sort out. If you’ll contact your bank and close the chargeback, then update us here, we can likely get the refund to you sooner. We just aren’t able to refund with an investigation active. We also can’t close your account until that’s resolved.

  I did go ahead and double check your account to see if you own custom domains here, and you don’t, so we can help with this refund as soon as you’ll sort out the chargeback issue. Please reply when you’ve had your bank cancel the chargeback. Or, we can leave it as is and let the investigation continue.

  Best,

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  actsrealitycheck · Member · Oct 24, 2021 at 1:45 pm

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  Thank you…

  I received an email on Friday 10-22 saying the bank had closed their investigation.

  So from my understanding that is done.