Closing Account

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  jerryjones2032 · Member · Aug 22, 2018 at 7:57 pm

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  I signed up for a business site earlier today and I realized that I really didn’t need it, so I would like to request a refund.

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  dkmyta · Member · Aug 22, 2018 at 9:19 pm

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  Hey there,

  The following docs will provide a little further information about plan cancellations and requesting a refund: https://en.support.wordpress.com/refunds/.

  I’ve also tagged modlook for staff to help you out with this issue. Staff will be in touch within a few hours to look into your inquiry.

  For more information about how to get the attention of staff please review the following documentation: https://en.support.wordpress.com/getting-help-in-the-forums/#how-do-i-get-a-moderatorstaff-reply-for-my-question

  Hope your issue gets resolved soon!

  Cheers

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  supernovia · Staff · Aug 22, 2018 at 10:32 pm

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  Hi @jerryjones2032, I didn’t see a business site on this account so I’m guessing you have two logins. If you’ll tell me the site name we’ll reach out.

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  jerryjones2032 · Member · Aug 22, 2018 at 11:12 pm

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  It is landisgold.org

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  fstat · Staff · Aug 23, 2018 at 8:59 am

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  Hi there,

  The Business plan was purchased by a different account than the one you’re currently using to contact us.

  Please log in to that account (@jerry274795647) and contact us to cancel the Business plan and issue you a refund.

  If you’re unable to access that account, please follow our Account Recovery guide:

  Recover Your Account