Closing Account and Refund

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  oniondream87 · Member · Jun 25, 2019 at 12:11 pm

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  Hello, i just got a message that i paid 140$ to you but i didnt accept that. First of all, i dont know why i have this account. Maybe you can check, why i have a wordpress account that i dont use.
  Id like to have a full refund of the money and close my account immediately.

  Thanks in advance and have a nice day

  The blog I need help with is: (visible only to logged in users)

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  ravichahar · Member · Jun 25, 2019 at 12:18 pm

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  Hi oniondream87,

  I have added the “modlook” tag to get the staff’s assistance. A staff member will look into this for you.
  Please wait for a while.

  It would also be great if you could read the refund policies.

  Manage Your Purchases

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  fstat · Staff · Jun 25, 2019 at 1:50 pm

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  Hi there,

  This charge was the renewal of your site dreamandonion.org. You filed a chargeback against us for part of your payment, instead of contacting us for a refund. If you file a dispute against us you are essentially accusing us of fraud. This causes all upgrades to be removed from your account and for your site to be locked pending payment of a chargeback fee. You can read our full policy on chargebacks here:

  Chargebacks and Disputes