Closing Account Issue

  • Unknown's avatar

    Trying to resolve major issues with Jetpack.

    The blog I need help with is: (visible only to logged in users)

  • Unknown's avatar

    Dumb on my part, not much to go on here. I didn’t read the button before clicking it for chatting before closing account and it actually said post to forums. Anyway, jetpack will not allow widgets to connect outbound like facebook even with all settings disabled.

    error: It looks like your Facebook URL is incorrectly configured. Please check it in your widget settings.

  • Hi there,

    We only provide support for sites hosted on WordPress.com in these forums, not sites using the open source WordPress software, and http://www.diveguardians.org/ is also not connected to this WordPress.com account using Jetpack. The Jetpack connection for that site belongs to a completely different account.

    The Facebook Page widget included in Jetpack, like the widget on WordPress.com does not depend on any connection to Facebook to work. It merely embeds a Facebook page based on the URL for that page you add to it.

    Jetpack

    If you’re using a widget that requires you to connect to Facebook, it’s being added by another plugin, and you need to contact support for that plugin for help with this.

    You can find the forums that provide Jetpack support here:

    https://wordpress.org/support/plugin/jetpack

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