closing my account and refund
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Previously sent message but not sure it connected.
Short version – I have permanently closed by company which has not been operational for almost three years ( 3) . I would like to cancel but just missed the dateline- The funds being taken out of my account was my prompt. I inadvertently thought I had already closed off the account. Can you help. I didnt close permanently on your site because the site suggested I could no longer access my account for either history or futur communications. Please advise an have someone contact me with next steps. DonSelf-declared URL: http://(email visible only to moderators and staff)
Jetpack: Unknown
WP.com: UnknownThe blog I need help with is: (visible only to logged in users)
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Hi there,
Apologies, but we can’t help with your issue directly because we don’t host donshipleyproductions.com on our WordPress.com managed hosting.
To explain, we are a fully managed hosting provider and use a custom server environment that is optimized for WordPress, provides built-in security and performance improvements, as well as in-house support for your site questions. You can learn more about the performance and security benefits of our managed hosting here: https://wordpress.com/hosting/
Because of the way we’ve optimized our service, we also use a customized version of WordPress that is different (under the hood) from what you use at your current provider. As a result we don’t have a direct connection to your site, and we don’t have control any billing you have set up with your current provider.
The good news is that your hosting provider may be able to help in this instance. I recommend contacting your current provider for further assistance since they are in the best position to help. Thanks!
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