Closing my account (ronnelsonmusic.com)
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I am major upset. Ready to start swearing. I tried twice to get help to close my account before they processed payment for another year. It processed anyway. I want this reversed and want to to talk to a real person. So upsetting. (email visible only to moderators and staff)
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HI there,
Please see our replies to you in https://en.forums.wordpress.com/topic/site-renewal-17/ and in https://en.forums.wordpress.com/topic/ronnelsonmusic-com/
The problem here is that you’re not logged into the account that owns that site.
You’re logged in as
pastorronnelson, and this account does not own any sites with us.The site at ronnelsonmusic.com belongs to a completely different account, and you need to be logged into that account to make any changes to that site. We can also only make changes at the request of the correct account.
If you’re not sure what the login details are for the correct account, you can find our account recovery options at https://en.support.wordpress.com/account-recovery/
Alternatively, you can reach our billing support team via the form at http://en.support.wordpress.com/contact/?whywasi=charged
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