Closing the account

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  peterjsf · Member · Jun 9, 2023 at 11:43 am

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  Hi I just received a bill from you, which I didn’t expect! It has already been taken out of my account. I have been trying to close the account online, but the required page will not come up for me: could you please advise how I can close this account as it has not been used at all Thanks P Fawcett

  WP.com: Yes
  Jetpack: No
  Correct account: Yes

  The blog I need help with is: (visible only to logged in users)

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  staff-doublebassd · Staff · Jun 9, 2023 at 6:17 pm

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  Hi there,

  I would be happy to assist you in canceling your purchase. However, the purchased upgrade is not associated with the account you contacted us from. What is the WordPress.com account that is connected to the charge and do you have access to the account? To confirm ownership, post in this thread under the username/account that purchased the upgrade. Then, I can look into canceling the subscription purchase.

  You can permanently close your account by logging in and going to the following link:

  https://wordpress.com/me/account/close

  For more information on closing your account, please visit our support page:

  Close Your Account

  Let me know if you have any questions

  Thanks!