Closing the account

  • Unknown's avatar
    msbathsue · Member ·

    I would like to complete closure of this account

    WP.com: Yes
    Correct account: Yes

    The blog I need help with is: (visible only to logged in users)

  • kokkieh · Staff ·

    Hi there,

    I see your site used to be on our Business Plan where you had plugins or a custom theme installed.

    Before you can close your account, we’ll first need to properly downgrade it back to the free plan so it’s possible to delete it. This will remove all plugins and third party themes you still have installed, and there is also a risk that any content you added since you first installed plugins may be lost during this process.

    Even if you plan to delete the site, please confirm that you understand this if you want us to proceed with this process.

  • Unknown's avatar
    msbathsue · Member ·

    Hello, thank you very much for your reply. Yes please I would like to follow the procedure of downgrading back to the free plan.
    I can follow any steps if necessary or please feel free to do it, you have my permission.
    Thank you again

  • staff-mckluskey · Staff ·

    Thank you for confirming. I’ve downgraded your site, and you should now be able to close the account permanently. If you’re still prompted to contact support, try refreshing the page.

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