Coming back after break

  • Unknown's avatar
    reaganrebellion · Member ·

    Having issues managing my site. It shows in my ‘Manage Blogs’ but the website no longer displays and when I dry to go to ‘My Site’ it just displays an error: Please check your Primary Site’s Jetpack connection

    Self-declared URL: Reaganrebellion.com
    Jetpack: Unknown
    WP.com: Unknown

    The blog I need help with is: (visible only to logged in users)

  • Unknown's avatar
    helper-heroponriki · Member ·

    Hi there:

    You’re seeing that message here on your WordPress.com dashboard because at some point you had connected your WordPress site using the Jetpack plugin (and hosted elsewhere) and sometime between then and now, your site was disconnected.

    Pulling up that URL, there is no site there which would explain why it’s not connected. Looking up your domain’s DNS history, it looks like the website had been hosted at Bluehost up until 2017 when the nameservers switched back to Google (where the domain is registered).

    If you had not created a full site/database backup or transferred your website to Google before you let your hosting with Bluehost elapse, I’m afraid your site would have been deleted and it would not be recoverable.

    If you’re able to recover your site, you will need to follow the reconnection steps prompted by the Jetpack plugin to reconnect the site to your WordPress.com account.

    I hope that clarifies things.

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